How to Place an Order
We've made online shopping easy! Just follow the steps below to locate and purchase your favourite products on our website.
Search or browse the site to locate the items you want to buy. There are several ways to do this:
- Search by keyword or product name in the search box at the top of every page.
- Search by product number if you have one in the Search box at the top of every page.
- Browse through the products on the site by selecting one of the category tabs at the top of the page.
- If you’re looking for a specific part, you can use our parts finder on the home page to show compatible options for your hardware.
- When you find products you would like to purchase, choose the appropriate quantities, condition, etc. and add the items to your cart.
- When you have finished shopping and are ready to checkout, click the Checkout button on the shopping cart page. (To get to the shopping cart page, click on the Shopping Cart image at the top of the page.)
- If you are a registered user, log in using your email address and password for faster checkout.
- Fill in all of the required information on the shipping and billing pages. If you have forgotten to fill in a required field, we will alert you to the area in red text so you can go back and try again. Complete the required field with the requested information and continue to checkout again.
- Review your order before submitting to verify all of the information is correct and to get your calculated order total.
- Submit the order and save a copy of the order confirmation page containing your customer number and order number for your records. A confirmation email will also be sent containing your order information to the email address provided during checkout.
Please Note: If you are experiencing difficulties submitting your order, email us here or contact us at 03.8609.1921 during our business hours and describe the difficulties you are having so we can assist you in completing your order.
To purchase products found on our website by phone, please call our Customer Service Representatives to place your order during our business hours, Mon-Fri 8am-5pm at 03.8609.1921.
To help us serve you better, please have the product name, product number and condition information on hand when you call.